Asked by: Pawan Kumar on Dec 19, 2016.
Priya said: (Tue, Dec 20, 2016 12:35:07 PM IST)
Calls made from the centre can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services.
It uses distinct metrics to measure agent success, such as cost per call, revenue earned, total calls made and tasks completed.
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