Meaning of Outbound Service in Call Centre



Meaning of Outbound Service in Call Centre

What is outbound service in a call centre?

Asked by: Pawan Kumar on Dec 19, 2016.

1 Answer

Priya said: (Tue, Dec 20, 2016 12:35:07 PM IST)

A type of call centre that is designed to send a large volume of requests to customers by telephone.

Calls made from the centre can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services.

It uses distinct metrics to measure agent success, such as cost per call, revenue earned, total calls made and tasks completed.

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