Recent Questions :: BPO
Please, anyone provide the interview questions for Medical coding.
Asked by: Raju on Aug 2, 2016.
Can you please tell me some tough questions asked in BPO interview?
Asked by: Mantosh Chaurasiya on Jul 29, 2016.
What types of preparations are needed to get a job in a call center?
Asked by: Rupak Pattnayak on Jul 12, 2016. Answers (1)
What will be the growth if I work in a BPO industry as a HR Executive?
Asked by: Bhakti on Jul 6, 2016.
What according to you is a BPO?
Asked by: Someshwar Rahinj on Jun 18, 2016. Answers (1)
What is an inbound calling?
Asked by: Krantikumar on Apr 7, 2016. Answers (2)
Answer to the given question:
A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to Company for repair.
You explain to the customer the normal process is to:
Drop off the item at any Australia Post Office with a Return Slip attached to the box
Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company)
The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip.
What would you do in this scenario to ensure great customer service, but also do the right thing by Company?
Asked by: Rashpal Singh on Apr 6, 2016.
Hello, Sir/mam, I am a graduate. I am willing to join in BPO or Call center. I need an information about how to attend the BPO interview and also the way to approach to the customer while taking a phone call. Please help me.
Asked by: Saranraj on Apr 1, 2016.
What did you do yesterday?
Asked by: Bhushan on Mar 22, 2016. Answers (2)
I want to join in BPO sector. But my communication skill is not good in terms of English language. How can I practice for interview, actually I don't know about which type of questions asking in BPO.
Asked by: Vikas on Mar 11, 2016. Answers (2)